HMRC urges customers to renew tax credits as deadline looms

With just seven days to go until the 31 July renewal deadline, HM Revenue and Customs (HMRC) is urging customers to renew their tax credits – or their payments will stop.

Tax credits help working families with targeted financial support and more than 1,301,072 customers have already renewed their tax credits.

But 760,157 still need to renew in the next week and are being reminded they can do it any time, day or night, through HMRC’s online services, including the HMRC App.

“The 31 July deadline is fast approaching and renewing your tax credits is something too important to forget. HMRC support is available at all times of the day and night via GOV.UK and the smartphone app to help customers get their renewals right," said Angela MacDonald, HMRC’s director general of customer services.

“It’s fantastic that so many customers have already renewed their tax credits. I urge those who are yet to renew to do so as soon as possible, in order to avoid having their payments stopped,” said Ms MacDonald. 

If help with the process is required, HMRC advises customers to:

• Visit GOV.UK at Tax Credits ;
• Tweet @HMRCcustomers or post on their Facebook page with general queries;
• Use the HMRC’s App, which is available on the App Store or Google Play Store;
• Use the HMRC's Online Customer Forum (click on Tax Credits and You);
• Visit HMRC’s webchat help service; or
• Call the tax credits helpline: 0345 300 3900

The HMRC warned that failure to renew before the deadline will mean payments are stopped and customers may have to repay the money they have received since April 2019.