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Customer experiences in the UK lag behind the crowd

The UK lags behind international markets including Germany, Singapore and UAE in making it easy for customers to interact with large organisations.

Customer experiences in the UK lag behind the crowd
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Nearly three-quarters (73%) of UK consumers have expressed frustration at how difficult it is, when interacting with an organisation, to switch from one means of communication to another without having to start the process over again.

Read more at CommsBusiness

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