HMRC cuts call waiting time to five minutes
The number of taxpayers calling HMRC to ask for advice and deal with problems has fallen with less use of phone services in October as more people go online to use digital services as the number of digital accounts exceeds 21m.
HMRC received 3.17m phone calls in October, down from 3.65m the previous month, and managed to improve the average speed of answering a call.
Read more at Accountancy Daily.
