UK banks failing to properly help victims of fraud, says Which?
The UK’s biggest banks are failing to properly help fraud victims, leaving them “feeling abandoned at a time of crisis and exposed to future scams,” the consumer group Which? has claimed.
Which? found that customers often struggled to contact their bank after they had been a victim of a scam, including one HSBC customer who waited a total of seven hours on hold and racked up a £50 phone bill.
Read more at RiskScreen.