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HMRC slated over wait times for Making Tax Digital helplines

HMRC slated over wait times for Making Tax Digital helplines

HMRC is coming under fire from MPs over long waiting times for businesses trying to get through to Making Tax Digital for VAT helplines and a cavalier attitude to dealing with calls with taxpayers cut off if they wait longer than 10 minutes, reports Sara White. 

  • Shared by Accountancy Daily
  • July 01, 2019
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In a letter to Nicky Morgan, chair of the influential Treasury Committee, HMRC chief executive Jon Thompson struggled to defend criticisms over the poor standards of service on phone helplines dealing with MTD, which has seen taxpayers enduring lengthy waits on VAT helplines, callers cut off when waiting times get too long and call-back requests ignored.

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