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The HMRC has launched a 12-week consultation to find new measures to stop rip-off agents from taking advantage of people and pocketing their tax repayments.
The consultation – “Raising standards in tax advice: Protecting customers claiming tax repayments” – will consider ways to better protect taxpayers from repayment agents who make routine tax claims on people’s behalf but can take up to half, or even more, of the payment.
Taxpayers can use repayment agents to make claims for repayments of tax, and many are happy with the service they receive. On the other hand, many taxpayers have complained that the scale of the charges is unclear or even hidden, while questions have been raised about how some agents secure agreements from customers.
The consultation proposes various ways to better protect the public from unscrupulous practices and ensure they receive the money they are entitled to, while also asking various questions to better understand the problem.
This includes seeking views on:
HMRC is aware of a number of specific concerns with the industry including excessive amounts of commission charged for routine tax repayments. However, taxpayers can make a claim directly through HMRC’s free online service on GOV.UK and keep 100 per cent of the repayment themselves.
There is also strong evidence that many taxpayers do not understand the terms they are signing up to and feel misled, some even believing they are dealing with HMRC directly rather than a third party.
Other concerns include the submission of high volume or speculative claims where no repayment is due, resulting in delays to genuine claims, as well as the use of assignments that means the repayment goes to the repayment agent instead of the taxpayer.
Jonathan Athow, HMRC’s director general for customer strategy and tax design, said the “Raising standards in tax advice” consultation aims to seek views so the HMRC can better understand and address the issues to help raise standards in the tax advice market.
HMRC is interested in hearing the views of all tax agents, particularly those who specialise in helping taxpayers claim repayments; taxpayers who have claimed or considered claiming tax refunds through repayment agents; those who have seen adverts from repayment agents; charitable organisations; consumer groups; and accountancy professional bodies.
The consultation is now open and will run until 14 September 2022.
HMRC is also reminding taxpayers that they remain responsible for their own tax. If they do appoint an agent, they should take care to ensure they are aware of fees and the terms and conditions of service, and not share their HMRC login details with them. HMRC has published standards for agents and will take action against agents who breach them.