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HMRC criticised over 'stretched' resources and helplines

The standard of service on HMRC helplines and 'stretched' resources remain major concerns for taxpayers, exacerbated by the additional pressure due to Brexit, according to the latest research into attitudes to the tax authority.

HMRC criticised over 'stretched' resources and helplines
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  • Shared by Accountancy Daily
  • July 19, 2019
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Customer service via phone and online continues to be a serious concern for taxpayers, identified as one of HMRC’s main weaknesses, according to the latest HMRC stakeholder engagement research conducted by Populus, which surveyed over 300 respondents, including tax agents, corporates and MPs.

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