Are you owning your part?
Read the newspaper and online journals or watch and listen to the news and you’ll see many instances over the last 12 months where an organisation’s culture has been deemed to be at the root cause of organisational malaise, regulatory breaches or bad customer service.
2018 hasn’t been a stellar year for the culture of many organisations.
No doubt you’ll have heard culture referred to as ‘the way things are done around here’. It includes the unwritten rules of behaviour about what is acceptable and not acceptable, and it’s pervasive.
As tribal creatures we notice what other people are doing and often easily adopt and accept the behaviour of those around us to help us adapt to our surroundings.
This adaptation often happens faster than we realise.
In the early 1970s, a primatologist – Hans Kummer – was working in Ethiopia with two species of baboons.
The first species were savanna baboons, which live in large troops.
The other species were hamadryas baboons, which have a more complex and multi-level society. When confronted with a threatening male, the females of the two species reacted differently: a hamadryas baboon placated the male by approaching him, whereas a savanna baboon would run away to avoid injury.
Kummer took a female from each group and released them into the alternate tribe. What he found was that initially these two females carried out their species-typical behaviour. That is, they behaved the way they always have in the past. However, it didn’t take long for them to be socialised to the new way of behaving. How long? Around an hour.
Of course, we’d like to think we are more evolved than baboons and therefore are more conscious of what is influencing our behaviour. And yet, we are often more influenced than we realise.
This process of ‘culturalisation’ can happen to all of us. If you reflect on your first day at work (which may have been some time ago) you would have been acutely aware of the new environment and be seeking to find ways to fit in and make it work.
If you committed a social faux pas, someone would have either pulled you aside to say something or you would have got strange looks from colleagues. As tribal creatures we easily shun people who don’t conform to and adopt the conventional way of behaving. If people do something that is different to everyone else, it’s noticed and pointed out.
As a result, it usually doesn’t take long for the required social cues and behaviours to be adopted.
The danger is when you are ‘in the culture’ you may not notice how the culture is playing out and the impact it’s having on you and your behaviour – positively and negatively.
There’s no doubt that culture is bigger than one person.
However, regardless of your role you can have a degree of influence on the organisation’s culture. You are not only in the culture and influenced by it, but you are part of the influencing forces in the culture as how you behave each day impacts your immediate work environment.
The span of that influence may be narrow or wide, deep or shallow.
Obviously the more senior you are, the greater your impact, but regardless of where you sit your actions each day impact the organisation’s culture.
Elevating your awareness and taking stock of the culture’s impact on you and your behaviour is important. So too is understanding the role you play in shaping the culture around you.
-What do you like and not like about the organisation’s current culture?
-What do you observe when you look at behaviour of the leadership team? Do they act consistently?
-Are they living up to the stated organisational values and behaviours?
-Are you living up to the organisation’s values every day?
-Are there consequences if people don’t live up to the organisation’s stated values?
-What are the organisation’s rituals, customs, traditions and norms? When are they on display and how frequently?
-What are the rules of the game both written and unwritten (i.e. policies, procedures and guidelines) and how are they implemented or enforced?
-Are you proud to work for the organisation, and would you recommend it to your friends and family?
-How is the organisation’s culture influencing your behaviour and that of your colleagues?
-Is that influence positive or negative and, consequently, what do you need to do more or less of?
-What role are you playing in shaping the culture of the team in which you work?
-Could you do more to enhance the culture of your immediate work environment? If so, what would that involve?
It’s easy to sit back and think it is someone else’s responsibility to create the right type of organisational culture. It’s not. You get to play a part too!
As the former CEO of Starbucks, Howard Schultz, said:
“The only thing we have is one another. The only competitive advantage we have is the culture and values of the company. Anyone can open up a coffee store. We have no technology, we have no patent. All we have is the relationship around the values of the company and what we bring to the customer every day. And we all have to own it.”
Getting you ready for tomorrow, today.
Michelle Gibbings is a change leadership and career expert and founder of Change Meridian